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How to be a Successful CEO

In the book Who: A Method for Hiring the question is asked, what traits do CEO’s have that make them successful?  By conducting interviews of 1,000 venture backed companies CEO’s and then comparing their financial performance the author and their research teams discovered the following:

There are two types of CEO’s that are successful.

#1. Grazers.  These CEO’s get feedback from many people in their company.  They take longer to make decisions, but they get wide buy in and are popular with their boards and with their employees.  About 55% of the time these CEO’s are successful.

#2 Cheetahs.  These CEO’s are very aggressive.  They are respectful of others but they make decisive decisions and they push the company in a direction and they commit to it.  100% of the time these CEO’s are successful.

The lesson: To be a successful CEO, be a Cheetah and graze with people in your company often.  In other words, get buy in for your decisions, but focus on being swift, decisive and aggressive.

I’ve put this into practice and let me tell you – It works darn well.

eCommerce Merchant Services Can Be Easy

Accepting credit cards on your website can be much easier than you think.  It is often difficult to setup and people don’t know where to start.  Here is a simple 2 step plan to accept credit cards on your web site. 

#1) Get a merchant account, gateway and shopping cart setup for your web site.  A merchant account is an account that gives you the ability to accept electronic payments.  A gateway is credit card processing software, which is almost always web-based and gives you access to the networks that securely process credit card transactions.  A shopping cart is a software program that enables people to add products or services to their order on your website.  All of this can be done though one-stop ecommerce merchant services solutions like those provided by North American Bancard through ChoiceMerchantServices.com.

#2) Install the shopping cart on your website.  ChoiceMerchantServices.com can set you up with a merchant solution like Authorize.net and PlugNPay.  Both come with free point, click and build shopping carts that can be integrated into a web site with little to no programming knowledge.

How the Durbin Amendment Can Save You Merchant Processing Costs

Effective on July 21, 2011, you are paying too much money in debit card processing costs.  This is in thanks to a new law known as the Durbin Amendment to the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 that regulates how much credit card processing companies like Visa, Mastercard, Discover and American Express can charge merchants like you.  The key point in the Amendment requires large financial institutions to cap their debit card fees. The cap is supposted to be 12 cents per transactions.  If you are like most companies, you are probably currently paying about $0.40 per debit card transaction.

So if you process a lot of debit card transactions, how much money could you save?

Let’s look at the example below.

1,000 transactions per month X $0.40 per transaction = $400/month
1,000 transactions per month X $0.12 per transaction = $120/month
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Total monthly savings: $280/month

$280 X 12 months = $3,360 in processing costs saved every year!

So how do you take advantage?  Request a merchant processing quote and demand $0.12 per transaction on your debit card transactions.

The Universal & Global Use of Credit Cards

Credit cards have become the universal currency of life.  American Express is a huge player that is excepted ALMOST everywhere.  Yet can you think of a company or store that does not accept Visa or MasterCard?  If you can, do you find it convenient to do business with them?  Have you at times not bought something from them simply becuase you didn’t have cash on you and they didn’t accept credit cards?

Merchant Services are now a global phenomenon.  Accepting credit cards is a must for any business and it has more of a global appeal than Soccer as this entertaining 2010 Visa commercial highlights.

7 Reasons Startup Businesses Waste Money

When you are starting up a business there is a lot of ways you can save money.   You know that every penny counts when you are starting up your business.  So today were are going to share with you the 7 most common mistakes of wasteful spending in a start up.

1) Assuming the best without planning for the worst.   Most start ups fail.  The simple truth is that when most people start out a new business they have an idea without a formal business plan.  If they do have a business plan they make financial projections that are so rosy they get themselves really excited.  This leads to an irrational exuberance and an “I want it now” attitude.  The end result is the business owners overspend and are not strategic on where they place their investments. 

What you need to do is write up a business plan, and within your business plan have best case, expected case, and worst case scenarios.  You must take emotion out of this and look at this completely logically.  Then within your business plan, you need to have a contingency plan for anything less than your expected scenario.

2) Failing to shop for different vendors.  For every product or service that your business needs that could cost a reasonably large amount of money, you need to shop around.  This goes for things like rent, computers, office supplies, marketing services, merchant services, contractors, and paying fair and reasonable compensation to employees without underpaying (and causing resentment), or overpaying and wasting capital.

3) Not accepting credit cards.  Accepting credit cards improves sales everywhere.  It is now the currency of life.  In recent years even McDonald’s, Wendy’s, Sub Way, etc. have started accepting credit cards.  They do so because it improves sales by more than 400%.  The key when looking for a merchant services provider is to find one that provides free merchant equipment, and low merchant services rate and fees.

4) Relying too much on debt financed employees rather than contractors.  When starting out if you don’t need a full time employee for a position, get a contractor.  Websites like www.elance.com and www.guru.com are great ways to find good contractors cheap and fast.  In addition, if you are using venture capital or bank loans to fund your business you need to be very careful to use every penny wisely.

5) Excessive Debt Financing.  If you are looking to finance your business you can do this several different ways:  one, a bank loan;  two, venture capital; three, your own capital.  Obviously the best solution is to use your own capital, and then get setup with a line of credit with a bank  in case you need the money.  If you negotiate with the bank intelligently you won’t have to personally guarantee the full amount either. 

6) Not investing in online marketing. 
Search Engine Optimization, pay per click marketing, and email marketing have the best Return on Investment of any form of marketing besides word of mouth (with can also be done through Social Media).  Fail to do this and your business is missing out on a heap of cash.  What is also great about this form of marketing is it is completely trackable so you can know to the penny how many dollars you get back for every dollar you put into your advertising efforts here.

7) Blind Faith –
You should have no blind faith in anyone – not even in yourself.  For yourself, you should be constantly reading on how to improve yourself and your business.  Websites like www.Gazelles.com are great places to get a better than an MBA level education on how to succeed in business – just by reading.  When working with your business partners, and contractors as well, bind faith is not great either:  trust but verify.

Do all of the things above and your business is on the path to being able to produce prosperity.

North American Bancard – Why They Are A+ BBB Rated

When you are looking for a merchant services company that does credit card processing and electronic check payment, it is difficult to find a legitimate and reliable company that you can trust to give you a good price and good customer service. 

One of those companies you can trust is North American Bancard.  It started with one employee, has grown to over 300 employees and provides credit card processing services to  over 110,000 businesses.  Even with 110,000 customers, North American Bancard has maintained a an A+ BBB Rating.  That is a difficult thing to do in an industry that is known for sudden rate and fee increases, as well as dishonest sales people.  If you operate a service-based business you know that you have to do a lot of things right in order to keep your customers happy.  What are the things that North American Bancard has done in order to be an A+ BBB Rated company (the highest rating of the Better Business Bureau)?  Really it’s quite simple:

1) Offer good merchant services processing fees and do so in a simple, honest, and easy to understand way.

2) Give free merchant equipment to their clients.

3) Give good customer service to their merchants.

It’s really that simple.  That is why ChoiceMerchantServices.com has partnered with North American Bancard.

Google Wallet & The Changing Face of Merchant Services

Merchant Services Will Never Be the Same After Google WalletJune 1st Google launched  Google Wallet.    This promises to revolutionize the world of merchant services.  The entire world may eventually throw away credit cards and replace them with a simple chip that is implanted into devices like a Smart Phone.  People will be able to tap their phone or computer chip on a payment terminal and seconds later the transaction will be complete.

So if you are a retail business or even a doctor’s office you will soon want to accept merchant service payments through the Vivopay 4000.  This credit card processing terminal allows payments to be sent through tap and go technology.

Google Wallet also promises to change the world of eCommerce as well.  It will enable people to with the tap of their phone purchase something on a website through their Smart Phone and even their home PC.  It can also offer advertisers like Sub Way the chance to send coupons directly to people Smart phone, which can then be redeemed simply by tapping their phone to the payment terminal at check out.

The tracking this offers to companies and advertisers is amazing.  The time this will save at the checkout or purchasing something online through a Smart Phone will be cut down too.  All in all this is a great tool.

The question is what is next?  That can get a bit scary.  Let’s keep these chips inside Smart Phones and not put them anywhere else.  Let’s also setup Smart Phones that no one can unlock them without a passcode or a thumb print verification – otherwise Google just opened up the word to more opportunities for credit card fraud.

Like it or not – things like Google Wallet are here to stay!  They will change merchant services forever.

Gaining An Edge on Your Local Business Competitors

Every local business wants more sales and revenue.  It’s always a good day when your merchant services equipment is being used non-stop to accept payments from customers.  The question is how you do that.  Here are some simple steps to help your cash register bring in the money whether you are a local business or even if you are business that serves the entire nation.

The fact is that people look for businesses online now.  The days of the Yellow pages helping your business get real visibility are over.  In addition, by 2015 mobile internet usage will exceed desktop usage.  The majority of mobile searches in Google are for local businesses and those people searching want to buy.  Getting your site optimized to come up on the search engine rankings for local searches on desktop computers and mobile devices will bring in a lot of new business for your company.

So here is how you can get the edge on your local business competitors:

1. Setup a website for your company.

2. Setup a contact us page with your contact information and local business address in it.

3. Install rich snippets on your website.

4. Setup a Google Places account.  All of the above will get you setup for free local search traffic from the search engines.  This will lead to local foot traffic and customers for your store.

5. Setup a Google Adwords account.  Then once you setup your ads on the Campaign Settings, set them up to geo-target the geographic area right around your business.  You can target down to individual cities, town, metropolitan areas, etc.  To get a good ROI, just set your geo-target settings to the geographic area that your customers usually come from.

There is a lot more that we can share with you later on to get more traffic and sales to your store, but this is a great way to start.  Stay tuned for more information.  Our goal is to get your credit card processing and cash transactions to dramatically increase, and we have the knowledge to help you do that.

How to Catch the Merchant Services Thief

When looking for a good merchant services processor there are several things you need to be wary of: 

Thief Practice #1) If you get a credit card processing rate that is too good to be true, for example a .98% discount rate, look very closely at the fine print.   What you will probably find is a mid-qualified rate in excess of 3% and a non-qualified rate in excess of 5%.   Most merchant services processors will charge a very low-qualified rate to make you think you are getting a good deal.  Yet, in reality they are placing a huge mark-up on the mid-qualified and non-qualified credit card processing rate.  They are tricking you into thinking you got a great deal, when in fact they are robbing you on your mid and non-qualified transactions.  For most merchants, mid and non-qualified transactions make up in excess of 30% of their total volume.  So a big mark-up here could cost you 1-2% of your total annual sales!  Do you want to give up 2% of your margins to excessive credit card processing markup?  I know I would not.

Thief Practice #2) Look at the fine print.  Most merchant services companies state that they can raise your rates at any time and without warning.  This is not fair, so ask for some protection from this.

Thief Practice #3) You monthly minimum fee, gateway fee, statement fee and everything else should be no more than $25 per month in total.  Anything more than that is just plain thievery.

Thief Practice #4) Find out from your merchant services company what is an acceptable charge back rate and get that put into your contract. Almost every contract you sign with anyone states that if you have too many charge back,s your merchant services processor can withhold new funds from your bank account and actually go into your checking account and take  all of your money and hold onto it until they feel like giving it back to you.  Sound scary?  That’s because it is.

At Choice Merchant Services, we move all of our credit card processing volume through A+ Better Business Bureau rated North American Bancard.  When you get a merchant services processing quote from us you know it is done so with integrity and that we will use good and fair business practices with you.  You can’t maintain an A+ rating with the Better Business Bureau in the credit card processing business unless you treat people right.

So only work with A+ BBB rated companies and be on the lookout for the merchant services thief by looking in the fine print for the 4 points above.  When you do that, you and your business will be in much better hands.

Take A Lesson From Suzy’s Lemonade – Use Wireless Merchant Services To Save Big

The world is going mobile.  Everything is on the go.  In fact, it is predicted that by 2015 wirless web surfing activity will surpass desktop web suring activity.  So when it comes to the world of credit card processing and merchant services, it is no different.  Verizon Wirless recently released a funny commercial called Suzy’s Lemonade.

In this commercial an adorable 8 year old girl starts up a lemonade stand empire using wirless merchant services.  She uses a Verizon phone with a built in swipe credit card processing terminal to accept lemonade wherever her stand is.

Check Out This Video: Suzy’s Lemonade Stand

Taking a serious look at Suzy’s lemonade, let’s see how much money she saved her lemonade stand empire by using wireless merchant services.  Le’ts assume she was doing $500,000 per month in sales.  If she was using something like dial charge to accept credit cards remotely by using the touch pad on her phone, her average credit card processing rate would have been about 2.70%.    Now say she used wirless merchant equipment  like the Verifone Vx670 or the Way System’s Way 5000 terminal with a swipe transaction setup, her average merchant services processing cost would have been about 1.90%.  Let’s do the math and figure out her savings.
 
Costs with a non-wirless terminal:

$500,000
x 2.70% in non-swipe processing costs
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$13,500/month
X 12 months
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$162,000 per year

Costs with a wirless terminal:
$500,000
x 2.70% in non-swipe processing costs
=========
$9,500/month
X 12 months
=========
$114,000 per year

$162,000 per year in non-wireless processing costs
-$114,000 per year is wireless processing costs
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$48,000 per year in saving using wireless merchant services!!!  So it seems like Suzy is pretty smart after all!